General - FAQs
HOW LONG FROM WHEN MY ORDER IS PLACED DOES IT TAKE TO SHIP?
I strive to ship the same day. This depends on what time I receive the order and if it is a weekend. It may take up to 3 working days.
Exceptions arise with the LFL card kits and add-on orders – they don't start shipping until the 1st of the month.Read more
I HAVEN'T RECEIVED MY ORDER YET, WHERE IS IT?
The Royal mail states that the parcels take between 5-7 business days to deliver, and I have found this more often than not to be the case – there are exceptions of course, but you will be able to track your parcel to see where on its journey it currently is.Read more
I HAVE ENTERED MY ADDRESS INCORRECTLY ON THE ORDER, CAN YOU CHANGE IT PLEASE?
As long as you have contacted me before I ship your parcel I'll be happy to change it. If I have already sent it, the responsibility falls to you. Should I receive the parcel back, I can resend it to you at your expense, or refund you the cost of the product.Read more
I COMPLETED MY ORDER AND REALISED I FORGOT TO ORDER SOMETHING, CAN I MAKE ANOTHER ORDER AND COMBINE THE TWO?
Absolutely, its exactly the kind of thing I'm forever doing so fully understand it! As long as I haven't mailed your parcel I will happily merge two invoices.Read more
I SENT YOU AND EMAIL AND I HAVEN'T HEARD ANYTHING BACK FROM YOU FOR A COUPLE OF DAYS?
I really apologize if this is the case. I am running this shop alone, and I have a day job and a three year old, (I realize I'm a little insane!) that said, I absolutely will get back to you, you are all very important to me.Read more
HOW DO I JOIN THE MAILING LIST?
Please let me know if you would like to be added to the mailing list for information about the card kits and other releases. (Please email [email protected] to be added)Read more