FAQ

Our Latest Questions

  1. HOW DO I JOIN THE MAILING LIST?
    Please let me know if you would like to be added to the mailing list for information about the card kits and other releases. (Please email cardkit@lovefromlizi.com to be added)
  2. I SENT YOU AND EMAIL AND I HAVEN'T HEARD ANYTHING BACK FROM YOU FOR A COUPLE OF DAYS?
    I really apologize if this is the case. I am running this shop alone, and I have a day job and a three year old, (I realize I'm a little insane!) that said, I absolutely will get back to you, you are all very important to me.
  3. I COMPLETED MY ORDER AND REALISED I FORGOT TO ORDER SOMETHING, CAN I MAKE ANOTHER ORDER AND COMBINE THE TWO?
    Absolutely, its exactly the kind of thing I'm forever doing so fully understand it! As long as I haven't mailed your parcel I will happily merge two invoices.
  4. I HAVE ENTERED MY ADDRESS INCORRECTLY ON THE ORDER, CAN YOU CHANGE IT PLEASE?
    As long as you have contacted me before I ship your parcel I'll be happy to change it. If I have already sent it, the responsibility falls to you. Should I receive the parcel back, I can resend it to you at your expense, or refund you the cost of the ... Read more
  5. I HAVEN'T RECEIVED MY ORDER YET, WHERE IS IT?
    The Royal mail states that the parcels take between 5-7 business days to deliver, and I have found this more often than not to be the case – there are exceptions of course, but you will be able to track your parcel to see where on its journey it currently is. ... Read more
  6. HOW LONG FROM WHEN MY ORDER IS PLACED DOES IT TAKE TO SHIP?
    I strive to ship the same day. This depends on what time I receive the order and if it is a weekend. It may take up to 3 working days. Exceptions arise with the LFL card kits and add-on orders – they don't start shipping until the 1st of the month.
  7. I'VE MOVED TO A NEW HOUSE SINCE I TOOK OUT MY SUBSCRIPTION, WHAT DO I DO?
    Just send a little email with your name and previous address, and the address that you will be moving to and from which date you need the address to change.
  8. WHAT IS THE CUT OFF DATE FOR MAKING AN ADD-ON ORDER TO MY SUBSCRIPTION BOX?
    The cut-off date is the 25th of the month at midnight BST – so if you would like to add to your kit box, please check out your basket before then.
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