Just incase I can tell you right now...
HOW LONG FROM WHEN MY ORDER IS PLACED DOES IT TAKE TO SHIP?
I strive to ship the same day. This depends on what time I receive the order and if it is a weekend. It may take up to 3 working days.
Exceptions arise with the LFL card kits and add-on orders – they don't start shipping until the 1st of the month.
I HAVEN'T RECEIVED MY ORDER YET, WHERE IS IT?
The Royal mail states that the parcels take between 5-7 business days to deliver, and I have found this more often than not to be the case – there are exceptions of course, but you will be able to track your parcel to see where on its journey it currently is.
I HAVE ENTERED MY ADDRESS INCORRECTLY ON THE ORDER, CAN YOU CHANGE IT PLEASE?
As long as you have contacted me before I ship your parcel I'll be happy to change it. If I have already sent it, the responsibility falls to you. Should I receive the parcel back, I can resend it to you at your expense, or refund you the cost of the product.
I COMPLETED MY ORDER AND REALISED I FORGOT TO ORDER SOMETHING, CAN I MAKE ANOTHER ORDER AND COMBINE THE TWO?
Absolutely, its exactly the kind of thing I'm forever doing so fully understand it! As long as I haven't mailed your parcel I will happily merge two invoices.
I SENT YOU AND EMAIL AND I HAVEN'T HEARD ANYTHING BACK FROM YOU FOR A COUPLE OF DAYS?
I really apologize if this is the case. I am running this shop alone, and I have a day job and a three year old, (I realize I'm a little insane!) that said, I absolutely will get back to you, you are all very important to me.
HOW DO I JOIN THE MAILING LIST?
Please let me know if you would like to be added to the mailing list for information about the card kits and other releases. (Please email firstname.lastname@example.org to be added)
DO YOU SHIP INTERNATIONALLY?
Yes - as long as you have a postal address - I will send you a kit or whatever it is you want from the boutique.
WHAT DOES A KIT COST IN MY CURRENCY?
I publish my prices in GBP (as I'm located in England!) there is the option to change the currency in the top right corner of the shop – however, these prices are subject to change as are dependent on the daily exchange rate.
IF I SUBSCRIBE, CAN I OPT OUT OF A MONTHS KIT?
I am afraid not at this time – I make up each kit dependant on how many subscribers I have plus a percentage of extras for those not wishing to commit.
HOW DOES THE SUBSCRIPTION WORK?
When you join the subscription, you pay for 2 kits (at a reduced rate) and 2 lots of shipping. You therefore pay for your first and last kit so you will receive the next calendar month kit, and then the following month between the 14thth and 17th of the month you will either pay automatically by credit card, or will receive a PayPal invoice. Should you want to end the subscription you merely need to email email@example.com and you won’t be billed again, but will receive the next kit, as you paid for it when you took the subscription out.
WHEN WILL THE NEXT KIT COME OUT?
The kits are released on the 19th of each month, the same day as the unboxing video on YouTube. They start shipping on the First of the month. Sneak peeks start on the 12th of each month.
WHAT IS THE CUT OFF DATE FOR MAKING AN ADD-ON ORDER TO MY SUBSCRIPTION BOX?
The cut-off date is the 25th of the month at midnight BST – so if you would like to add to your kit box, please check out your basket before then.
I'VE MOVED TO A NEW HOUSE SINCE I TOOK OUT MY SUBSCRIPTION, WHAT DO I DO?
Just send a little email with your name and previous address, and the address that you will be moving to and from which date you need the address to change.